Mobile Application Support and Maintenance Services*
SlackDigital’s mobile app support and maintenance services help to ensure that mobile apps always have relevant functionality and faultless performance. In the domain since 2005, we offer IT and non-IT companies continuous support and maintenance as well as dynamic evolution of mobile applications.*
L0 Providing pro-active user assistance*
Guiding materials for app users:
- App technical information.
- Manuals.
- FAQs.
- Knowledge base with convenient search.
L1 Solving basic usage issues*
- Receiving, logging, and prioritizing requests submitted via in-app support forms, text/call chat, etc.
- Consulting users on how to solve basic issues (mobile app registration, subscription, etc.)
- Escalating unsolved issues to L2 support and providing users with status updates until resolution.
L2 Fixing issues related to app/server configuration*
- Fixing issues by changing configuration settings in mobile apps’ client side and back end.
- Resolving app-server synchronization and other infrastructure issues.
- Logging issues that require code changes for further investigation and escalating them to L3.
L3 Solving mobile app issues via comprehensive code changes*
- Fixing bugs by tweaking code of the mobile app and server.
- Resolving critical device/OS compatibility issues and addressing urgent security/compliance issues.
- Adjusting existing mobile app integrations.
Let Experts Help You Create a Hit App*
By partnering up with us, you benefit from:*
- Expertise in over 30 industries by 700+ IT professionals.*
- Skills behind apps driving world brands (KFC, MTV, T-Mobile).*
- Experience in mCommerce, AR, blockchain, IoT.*
- Guaranteed 4+ score on App Store and Google Play.*
- ISO 27001 data safety and quick project start (1-2 weeks).*